Frequently Asked Questions

We’ve put together some commonly asked questions to give you more information about IFL Watches and the products we offer.
NOTE: Click on the question to reveal the answer.

Corona Pandemic Update:

We're operating as usual and we're still shipping on a daily basis. We ship with DHL Express and FEDEX depending on where in the world. We always use the fastest possible solution as we want you to get your order as soon as possible. There are certain areas that are effected heavily by the pandemic and there might be delays up to 1-3 days to ship to those areas. We keep this text updated and will notify you if there are any restrictions.

Where are you located?

Our offices are located in beautiful Stockholm, Sweden.

Where are your products made?

Our products are made around Europe. Depending on which product line, we create in Italy, Finland, United Kingdom, Sweden.

How do I unsubscribe from any of your mailing lists?

You can always find the ‘unsubscribe’ button in the bottom of all our e-mails.

What are your Terms and Conditions?

Here’s a quick way to access our ToC, Press here.

How do I contact your company if my question isn’t answered here?

Please contact us at or use the form below or visit our Contact Page and send your message, we’d love to hear from you.

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What exactly happens after ordering?

Our team will allocate your order, package it, label it, and send it off by our courier to you.

Do I receive an invoice for my order?

Our system generates an automatic order confirmation once you’ve placed your order, if you don’t see it, please make sure to check your spam folder too. Still not there? Reach out to us here.

What do I do if I never received my order?

That would be very unfortunate, but please reach out to us here and we’ll make sure to get you sorted out.

What do I do if I received a defective product?

Please reach back to us as soon as you recognize something’s wrong with your product. You can contact us here.

What can cause my order to be delayed?

Issues on our courier service side and national holidays.

What is your Shipping Policy?

We offer free international shipping on all orders placed through our homepage. Orders are shipped every weekday. All orders placed before 3 PM GMT will be shipped same day.

You can find more information on our Shipping & Returns page.

How long will delivery take?

Delivery takes between 2-5 working days, depending where in the world we’re shipping to.

Where do you ship from?

We ship all our orders from Stockholm, Sweden.

Do you accept international credit cards?

Yes, we process international credit cards through Stripe secure payment gateway.

Do you charge sales tax on any item?

When ordering from a European business, all sales taxes are already included in the displayed price, no additional tax is paid to us. However, your country may charge you tax/toll or handling fees.

What are the international taxes, duties, etc. that I have to pay?

That depends on country. If you’re within the European Union you don’t need to worry about any of that. Countries outside of EU have their own taxes and duties for imports. We suggest you check that out before ordering.

What forms of payment do you accept?

We currently accept all major debit and credit cards as well as Klarna and Bitpay payments.

What is the Return Policy?

Our return policy allows you to return any product within 14 days of having received it. The product must remain in unused, original condition, and in its original packaging. If we receive a damaged or worn product, we will be unable to process your return. We offer free returns on all our products.

You can find more information on our Shipping and Returns and Terms and Conditions pages.

I want to return my purchase! What do I do?

If you don’t love the product you have bought from us, we’ll take it back.

If you wish to return a product, please contact us at or use the contact form on our Contact page as soon as possible. We will then make all the necessary arrangements.

Can I exchange my order instead of returning it?

Yes you can. If you wish to exchange a product, please contact us at or use the contact form on our Contact page as soon as possible. We will then make all the necessary arrangements.

What is the warranty period?

All our products have at least 2 Years Warranty period. You can find more information about the warranty on our Terms & Conditions page.

What does warranty cover?

The warranty covers all manufacturer defects. Wear and tear is not covered by warranty. You can find more information about the warranty on our Terms & Conditions page.

Do all the products have warranty?

Yes, all our products are covered by 2 years warranty.

Still have a question?

Please contact us for more information.

Get in touch