Frequently Asked Questions
We’ve put together some commonly asked questions to give you more information about IFL Watches and the products we offer.
NOTE: Click on the question to reveal the answer.
Our offices are located in beautiful Stockholm, Sweden.
Our products are made around Europe. Depending on which product line, we create in Italy, Finland, United Kingdom, Sweden.
You can always find the ‘unsubscribe’ button in the bottom of all our e-mails.
Our team will allocate your order, package it, label it, and send it off by our courier to you.
Our system generates an automatic order confirmation once you’ve placed your order, if you don’t see it, please make sure to check your spam folder too. Still not there? Reach out to us here.
That would be very unfortunate, but please reach out to us here and we’ll make sure to get you sorted out.
Please reach back to us as soon as you recognize something’s wrong with your product. You can contact us here.
Issues on our courier service side and national holidays.
We offer free international shipping on all orders placed through our homepage. Orders are shipped every weekday. All orders placed before 3 PM GMT will be shipped same day.
You can find more information on our Shipping & Returns page.
Delivery takes between 2-5 working days, depending where in the world we’re shipping to.
We ship all our orders from Stockholm, Sweden.
Yes, we process international credit cards through Stripe secure payment gateway.
When ordering from a European business, all sales taxes are already included in the displayed price, no additional tax is paid to us. However, your country may charge you tax/toll or handling fees.
- VAT is paid for EU and UK.
- When an order is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country import laws.
- Such charges are not included in the product price or shipping cost.
- The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products.
- By placing an international order which ships outside of EU and UK, the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.
Our return policy allows you to return any product within 14 days of having received it. The product must remain in unused, original condition, and in its original packaging. If we receive a damaged or worn product, we will be unable to process your return. We offer free returns on all our products.
All our products have at least 2 Years Warranty period. You can find more information about the warranty on our Terms & Conditions page.
The warranty covers all manufacturer defects. Wear and tear is not covered by warranty. You can find more information about the warranty on our Terms & Conditions page.
Yes, all our products are covered by 2 years warranty.