Terms of Service
Welcome to IFL Watches
IFL Watches, referred to as “us”, “we”, or “the company”, is the owner of this website. Our company is registered as IFL Watches AB with the registration number 559196-7541. The term “you” refers to you as a user, viewer, purchaser, customer, or consumer of our products.
Acceptance of Terms
Your access to and use of our website is conditioned upon your acceptance of and compliance with these Terms of Service. This also applies to any new features or tools added to our current store. The most current version of the Terms of Service is always available on this page.
We reserve the right to modify these Terms of Service at any time, and such changes will be effective upon posting on our website. Your continued use of the site after any changes signifies your acceptance of these changes.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform enabling us to sell our products and services to you.
Ordering, Pricing, and Returns
Order Integrity: At IFL Watches, we take the integrity of orders seriously. Placing orders in another person's name without their consent, or any form of fraudulent order activity, will be reported to the relevant authorities. We are committed to maintaining a trustworthy and secure shopping environment.
Price Adjustments and Order Correction: We reserve the right to adjust prices, correct incorrect prices on all orders, and handle final sales as needed. In cases where a listed price is incorrect, IFL Watches may need to cancel the purchase and issue a refund in the most suitable manner. Such corrections or cancellations can be made at any time.
Right to Return: Consumers are entitled to return their order within 14 days of receipt, provided the product and its original packaging are in the same condition as when received. This return policy ensures your satisfaction with every purchase.
Return Process: To initiate a return, please contact IFL Watches for a return address. We offer free returns on all products. In the event of receiving a damaged item, notify us within 7 days of receipt for a prompt resolution.
Dynamic Pricing: Prices for our products are subject to change without prior notice. This flexibility allows us to continuously offer the best products and deals.
Service Changes: We also reserve the right to modify or discontinue our Service, or any part thereof, at any time, without notice. IFL Watches is not liable for any pricing changes, modifications, suspensions, or discontinuation of the Service.
Address Accuracy: The accuracy and completeness of the shipping address provided during purchase are the customer's responsibility. If an order is shipped to an incorrect address due to customer error, the responsibility for any consequences rests with the customer. To ensure smooth delivery, please verify your shipping details carefully at the time of purchase.
Customized Products: At IFL Watches, we offer a unique service to create hand-painted, customized watches tailored to your preferences. This personalization is a distinct and individualized process, making each watch a one-of-a-kind creation.
- Non-Returnable and Non-Refundable: Once you confirm your customization choices for a hand-painted watch, these products become non-returnable and non-refundable. Due to their personalized nature, they cannot be restocked or resold.
- Careful Selection: We encourage you to review your customization options thoroughly and ensure that your choices are exactly as you desire before confirming your order. This includes specific designs, colors, and any other personalized details.
- Confirmation of Customization: By accepting the customization conditions and proceeding with your order, you acknowledge and agree that the customized watch is made specifically for you and waive any rights to return or receive a refund.
Products or Services
Exclusive Online Offerings: Our select products and services are exclusively available through our online store and may have limited availability. These items may be in limited stock and are eligible for return or exchange only in line with our Refund Policy.
Color Accuracy: We endeavor to represent product colors and images accurately on our website, yet cannot ensure that your monitor's display will be completely accurate.
Sales Limitations and Pricing: We reserve the right to limit sales of our products or services to any individual, geographic region, or jurisdiction, and to limit the quantities offered. All product descriptions and pricing are subject to change at any time without notice.
Product Availability: The availability of our products is subject to change, and we reserve the right to discontinue any product at any time. Offers for any product or service are void where prohibited by law.
Quality Assurance: We aim for high-quality products and services, but cannot guarantee that they will always meet your expectations or be error-free. We are committed to addressing and resolving any service errors that may arise.
Our warranty policy varies depending on the type of product you purchase. Here’s a breakdown:
- Original Watches:
- These watches retain the manufacturer's warranty.
- Warranty terms and duration may vary by manufacturer and will be provided at the time of purchase.
- Customized Watches:
- Original Warranty Transition: Customizing an original watch voids the manufacturer's warranty.
- Our Warranty Commencement: Our warranty starts from the date of purchase and lasts for 2 years.
- Coverage: Covers defects arising from the customization process.
- Warranty Commencement: Our warranty starts from the date of purchase and lasts for 2 years.
- Coverage: Covers manufacturing defects.
General Exclusions: Our warranty does not cover normal wear and tear.
Additional Warranty Terms:
- Warranty term: 2 years from the date of purchase.
- This warranty covers defects on the product itself. Other parts than the above are not covered by this warranty.
- To have replacement covered under this warranty performed, please use our contact form on the “contact us” page. In the e-mail you need to specify your name, address, order number and a detailed description of the issue.
- Note: repair/replacements will be charged in the following cases, even during the warranty term:
- Failure or damage caused by improper use or carelessness (knocks, dents, crushing etc.)
- Failure or damage caused by unjustifiable repair or modification
- Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake
- Esthetic changes that occur during normal wear and tear and aging (minor scratches, etc.; )
- This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.
Claims (Applicable to Customized Watches and Accessories):
- If you encounter an issue, contact our customer service team with your order details.
- We'll guide you through the process to assess and rectify any defects covered under our warranty.
Discounts and Promo Codes
To apply a discount or promo code on your purchase, please enter the code during the checkout process. This ensures that the discount is valid and correctly applied to your order.
Any attempts to add a promo code after the purchase has been completed will not be honored.
Once we have received your order we will send an electronic confirmation of your purchase to your e-mail address. It is important that you enter the correct e-mail address when placing your order.
We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation also serves as guarantee of proof of purchase.
Inclusive VAT for EU and UK Orders: All prices displayed on iflwatches.com include VAT as per applicable legislation, ensuring transparency in pricing for our customers within the EU and the UK.
International Orders - Beyond EU and UK Boundaries: For orders shipped to addresses outside the EU, additional charges such as import duties and taxes may apply. These are not included in our prices and are collected upon delivery to your specified address.
Responsibility for Import Duties and Taxes: As the recipient of an international order, you are responsible for all import duties, taxes, and any other fees imposed by your country. These additional charges are not controlled or predicted by IFL Watches, as they vary from country to country.
Local Customs Information: We recommend contacting your local customs office for detailed information about these charges before placing an order. Understanding your country's customs policies can help you anticipate any additional costs.
Compliance with Local Regulations: By ordering from iflwatches.com for delivery outside the EU and UK, you agree to comply with all local laws and regulations regarding import and customs. It's essential to be informed about your country’s specific requirements to avoid unexpected charges or delays.
Delivery and Cancellations
- Shipping: IFL Watches offers worldwide shipping in partnership with postal services.
- Our partners reserve the right to cancel shipments if items don't align with their shipping policy.
- Returns: Customers can return items within 14 days of delivery by reaching out to IFL Watches customer service or via our online contact form.
- Ensure all items are packed as per the original package.
- Follow the detailed instructions provided by our customer service in the email, including the use of a return label.
- The return label will provide information for pick-up or drop-off at your nearest post office that supports DHL/FedEx services.
- Responsibility for Returns: IFL Watches assumes responsibility for your returned items only after you receive a package drop receipt from your shipping company or postal service, confirming the package has been picked up and scanned.
- Order Cancellation: If you think your order is delayed and wish to cancel, here's what to do:
- Confirm with IFL Watches that your order hasn't been dispatched yet.
- If the order has already been dispatched, you are required to receive it.
- A cancellation is valid only after confirmation via email or phone with IFL Watches.
- Discontinued Products: If a product has been discontinued:
- IFL Watches can cancel the purchase and refund the customer.
- If a replacement or equivalent product is available, IFL Watches will notify the customer.
Inspecting Your Order: Upon receiving your shipment from IFL Watches, it's crucial to immediately inspect your products for any damage or discrepancies. This ensures that any issues are promptly identified and addressed.
Reporting Transit Damage: If you discover that your product has been damaged during transit, whether the damage is visible or hidden, report it as soon as possible directly to the carrier. This is an essential step in handling shipping-related issues.
How to File a Complaint:
- Contacting Customer Service: Lodge any complaints by using our contact form available on the contact page.
- Information Required: Provide your order number and a detailed reason for your complaint.
- Response and Instructions: Our customer service team will promptly respond with instructions on how to proceed with returning the item.
Handling Defective Products:
- Care During Return: Treat defective products with care, as if they were faultless, especially during packaging for return. Ensure the product is well-protected to avoid further damage during transit.
- Assessment of Faults: On receiving the returned item, if we find the product to be without faults or errors as claimed, further actions will be determined based on individual case assessment.
Resolution for Defective Goods:
- Replacement Policy: IFL Watches reserves the right to replace defective goods with the same model.
- Refunds for Discontinued Items: If the defective item has been discontinued, you will be entitled to a full refund.
Ownership and Rights: All intellectual property rights related to the website iflwatches.com, including trademarks, copyrights, and materials published on it, are the property of IFL Watches, its subsidiaries, or licensed partners.
Usage Restrictions: The use of the website and its content is permitted for personal, non-commercial purposes only. Any form of copying, storing, or other use of the content, either in whole or part, beyond personal use is strictly prohibited without express permission from IFL Watches.
User-Generated Content:Our website may feature user-generated content from social media and other platforms. IFL Watches does not claim ownership of such content (including images, photos, videos, etc.) and assumes no legal responsibility for it.
If you suspect a violation of intellectual property rights, or if any content is offensive or infringing, please reach out to our customer service team for assistance.
User Comments, Feedback, and Other Submissions
Usage of Your Submissions:
- If you send us specific submissions (like contest entries) or any creative ideas, suggestions, proposals, plans, or other materials, whether requested by us or not, you grant us the right to edit, publish, distribute, and use these submissions in any way and through any medium. This includes the right to translate and adapt your comments.
No Obligations Regarding Submissions:
- We are not obligated to:
- Keep any submissions confidential.
- Offer compensation for any submissions.
- Provide responses to any submissions.
Content Monitoring and Removal:
- While we are not required to do so, we reserve the right to monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms of Service.
- As part of our commitment to maintaining a safe and lawful environment on iflwatches.com, the following activities are strictly prohibited:
- Unlawful Activities: Using the site for any illegal purposes or to encourage others to engage in illegal activities.
- Violations of Laws and Regulations: Violating any international, federal, state, or local laws and regulations.
- Infringement of Intellectual Property: Infringing on our intellectual property rights or those of others.
- Discriminatory or Harmful Conduct: Engaging in behavior that harasses, abuses, defames, or discriminates against individuals based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
- Misinformation: Submitting false or misleading information.
- Malicious Code: Uploading or spreading viruses or harmful code that could affect the functionality of our Service, related websites, or the Internet.
- Privacy Violations: Collecting or tracking the personal information of others without their consent.
- Spamming and Related Activities: Engaging in spamming, phishing, or using software to scrape or harvest data.
- Obscene or Immoral Purposes: Using the site for any obscene, unethical, or immoral purposes.
- Security Interference: Interfering with or attempting to circumvent the security features of the Service, any related website, or the Internet.
Enforcement of Terms:
- Violation of these prohibitions may result in the termination of your access to our Service and related websites. We reserve the right to enforce these terms to ensure the safety and legality of our platform.
Ownership of Products
All products purchased from IFL Watches will remain the property of IFL Watches until full payment has been received. The transfer of ownership occurs once the payment for the products is completed in its entirety.
Limitation of Responsibility:
- Delivery Errors: Our liability for delivery errors is strictly limited to the terms outlined in our existing conditions of sale.
- General Disclaimers: We are not responsible, either directly or indirectly, for issues such as product incompatibility, delivery delays, service downtime, data loss, additional labor, or other forms of economic harm.
Image Accuracy and Illustrations:
- Product Representations: While we strive to accurately represent our products, we cannot guarantee that website images will perfectly reflect each product's exact appearance due to variations in device color settings.
- Illustrative Purpose: All product images on our site should be considered as illustrations and may not fully depict the actual appearance and characteristics of the products.
Errors, Inaccuracies and Omissions
Continuous Updates and Corrections: At IFL Watches, we strive for accuracy in all aspects of our service. However, there may occasionally be information on our site or within our Service that contains typographical errors, inaccuracies, or omissions. These could relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and product availability.
Right to Correct and Update: We reserve the right to correct any such errors, inaccuracies, or omissions, and to change or update information at any time without prior notice, including after an order has been submitted.
Order Adjustments: In cases where information is inaccurate at the time of your order, we may need to cancel or adjust your order accordingly. You will be promptly informed of any such changes.
No Obligation for Timely Update: While we aim to keep information up-to-date, we are not obligated to update, amend, or clarify information on our website or any related service, including pricing information, unless specifically required by law.
Information Validity: The absence of a specific update or refresh date on our service or related website should not be interpreted as an indication that all information has been modified or updated. We continuously work to maintain accurate and current information for our customers.
Exemption from Liability: IFL Watches shall not be held liable for any damages or penalties resulting from our inability to fulfill contractual obligations due to circumstances beyond our control. These unforeseen events significantly impact our capacity to conduct business as usual.
Circumstances Considered as Force Majeure: Events that constitute force majeure include, but are not limited to, government intervention, new or amended legislation, state emergencies, war, fire, floods, labor disputes, prohibitions, restrictions, sabotage, unfavorable transportation or weather conditions, or failure of deliveries from suppliers.
Additionally, any criminal activity that directly impacts our operations is also considered a force majeure event.
Impact of Force Majeure: In the occurrence of such events, we are exempt from fulfilling contractual duties during the period the force majeure is in effect. This includes delays or hindrances in the performance of our obligations under the contract.
All attempts at fraud will be reported to the authorities and IFL Watches reserves the right to cancel the purchase if any suspicion is raised.
Your Commitment to Protecting IFL Watches:
- By using our services, you agree to indemnify and hold IFL Watches and its related entities – including our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees – harmless from any claims or demands.
- This indemnification extends to covering any reasonable attorneys' fees resulting from third-party claims due to or arising from:
- Your breach of these Terms of Service or any documents referenced herein.
- Any violation of laws or the rights of any third party by you.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Govering Law and Jurisdiction
IFL Watches' Rights:
- Account and Website Usage: IFL Watches reserves the right to terminate your account and/or use of the iflwatches.com website at its sole discretion, particularly if there is suspicion of a breach of these Terms of Service. Such termination may occur without prior notice.
- Order Refusal and Limitation: We reserve the right to refuse or limit any order you place. This includes the right to cancel or limit orders based on various criteria, such as orders from the same account, credit card, or shared billing/shipping address.
- Accurate Information: You agree to provide accurate and complete information for purchases and to promptly update your account and other details, including email and credit card information, to facilitate transactions and communication.
- Survival of Obligations: Obligations and liabilities incurred prior to termination will survive the termination for all purposes.
Termination by User or IFL Watches:
- User Initiated: You may terminate this agreement at any time by informing us of your decision to cease using our Services or by discontinuing your use of our site.
- IFL Watches Initiated: If we, in our sole judgment, determine or suspect that you have not complied with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice. You will be liable for all amounts due up to and including the date of termination, and we may deny you access to our Services or any part thereof.
Rights and Provisions:
- Our failure to exercise or enforce any right or provision in these Terms of Service should not be interpreted as a waiver of those rights or provisions.
- These Terms of Service, along with any policies or operating rules posted by us on the iflwatches.com website or in relation to the Service, represent the complete agreement and understanding between you and IFL Watches. This agreement governs your use of the Service.
- It supersedes all previous agreements, communications, and proposals, both verbal and written, between you and us, including any earlier versions of the Terms of Service.
Interpretation of Terms:
- Should there be any ambiguity in interpreting these Terms of Service, such ambiguities should not be construed against us as the drafting party.
Changes to Terms of Service
- You can always find the most current version of the Terms of Service on this page. We encourage you to review it regularly to stay informed of any updates.
Our Right to Update:
- IFL Watches reserves the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service. Any such changes will be posted on our website.
- It is your responsibility to check our website periodically for any changes to the Terms of Service.
Acceptance of Changes:
- By continuing to use or access our website or services after any changes are posted, you are acknowledging and accepting those changes.